Please use this portal to report a case

For other inquiries you can also call our Customer Hotline Service number if you want to report a technical problem with your charger product or if you require technical support. Our Hotline agents will register your case and inform technical support desk to get in contact with you

Find your country specific hotline number here: https://www.siemens.com/global/en/products/energy/emobility/ services/emobility-customer-service.html

Siemens eMobility Services offers tailored services and continuous support throughout the lifecycle of your charging equipment.

Find out more here: https://www.siemens.com/global/en/products/energy/emobility/ services.html